Privacy Policy

We collect information only when you voluntarily provide it to us:

• Contact & Inquiry Forms: Your full name, mobile number, email address, and a description of your property or requirement.
• Consultation Bookings: Property address (city/locality), preferred appointment time, and the nature of your installation enquiry.
• WhatsApp Conversations: If you contact us via WhatsApp, we receive the messages you send. Those conversations are also governed by WhatsApp’s own privacy policy.
• Automatic Technical Data: Standard server logs (IP address, browser type, timestamps). We use Google Analytics to view aggregate website visitor trends without storing personal tracking data.

• To respond to your enquiry or schedule a site visit.
• To recommend the correct water heating or treatment system for your property.
• To send you a confirmation or follow-up related to your booking.
• To improve our website and communication workflows.

We do not use your information for unsolicited marketing, cold calls unrelated to your enquiry, or any form of profiling.

We do not sell, rent, or trade your personal information to any third party.

We may share your data only in the following limited circumstances:

• Service Partners: If a site visit requires coordination with a certified technician in your area, we share only the minimum information needed to arrange the appointment.
• Legal Obligation: If required by law, court order, or regulatory authority in India.

Enquiry and booking data is received via our secure contact form and stored in our internal systems. We apply reasonable organisational and technical measures to protect your information from unauthorised access.

No method of electronic storage or transmission is 100% secure. We therefore cannot guarantee absolute security, but we take this responsibility seriously.

Our website uses technically necessary session cookies to function. We also use Google Analytics cookies to gather general aggregate information about how visitors navigate the site (such as which pages are popular) without identifying individual users. We do not use commercial advertising pixels or retargeting cookies.

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your information, subject to our legal obligations.
• Withdraw consent for future contact at any time.

To exercise any of these rights, contact us at aquaelitesolution@gmail.com.

Our website contains links to third-party websites including Stiebel Eltron India, WhatsApp, Instagram, and Google Maps. We are not responsible for the privacy practices of those sites and encourage you to review their respective policies.

Our services are intended for adults who own or manage residential and commercial properties. We do not knowingly collect information from anyone under 18 years of age.

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated “Last updated” date. Continued use of our website after changes constitutes acceptance of the revised policy.

For any privacy-related questions or requests: